The techs, did exactly what I told them, I said if my car needs an alignment let me know before work is done, if it doesn't then do not do nothing. My car did need an alignments they called me, when I didn't answer they left me a text. Another thing that I liked was that they told me I needed break pads. They did not do anything till I said it was ok. I like that they have a shuttle to take me back to work and pick me up to pick up my vehicle.